ITIL CMDB

DURATION AND EXPECTED PREPARATION TIME
2 working days.
After training we advise to spent 20 study hours to be fully prepared for the exam. 

GOAL
Upon successful completion of the education and examination components related to this certification candidates can expect to be able to:

• Define and differentiate between the concepts and principles of the CMDB;
• Describe and explain the Service Asset and Configuration Management process;
• Describe the technology considerations and requirements to create, manage, use and maintain the CMDB;
• Discuss and explain a planned approach for the design and implementation of the CMDB;
• Explain the major challenges, critical success factors and risks associated with the CMDB;
• Demonstrate the major relationships and touch points with key processes.

With this course and the test exam, the attendee is fully prepared for the exam ITILv3 CMDB. With this course the attendee is fully prepared for the APMG. The exam consists of 40 multiple choice questions and will take 75 minutes. This exam is worth 1,5 APMG ITIL credit points.

METHOD
The course will be done group wise. Every topic will cover theory, handle examples from practice and will be applied with assignments or interactive discussions.

INTENDED AUDIENCE
The target group for this course is:

• Individuals who require a detailed understanding of how to create a CMDB and how it may be implemented to enhance the quality of IT service provision within an organization;
• IT professionals working within Service Asset and Configuration Management, or about to start a project to create or re-design a CMDB;
• IT professionals working within Service Transition wishing to gain a better understanding of the relationship between the Service Transition processes and the CMDB;
• Individuals seeking the ITIL Expert in IT Service Management, of which this qualification is one of many modules offering credits toward this certification.

PREREQUISITE KNOWLEDGE AND SKILLS
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management, preferably in version 3.

MATERIAL
The attendee will receive the course workbook with:

• Presentation (handouts);
• Assignments;
• Glossary of terms;
• Sample exams.

The OGC book ITIL Service Transition will be used to support this course.

Click here for detailed information about course dates and prices 
or to register directly.