ITIL ® version 3 Service Manager Bridging Course (V2 ® V3)

(Accredited by Exin)

This qualification will bridge the gap between the ITIL v2 Manager’s Certificate in IT Service Management and the ITIL v3 Diploma in IT Service Management. This course provides additional knowledge and competences, which was not covered in ITIL v2 Manager’s and have to be gained in order to obtain ITIL v3 Diploma in IT Service Management Therefore this course will mainly cover most important, in-depth, differences of version 3 compared to version 2.

DURATION AND STUDY LOAD
This 4-day training course will be delivered in 2 times 2 days with time in between to prepare additional assignments. In addition to the trainingcourse an average of 120 hours study should be spend in order to be fully prepared for the exam.

GOAL
After this course the attendees have the knowledge, understanding and competences in the areas of:

• The importance of IT Services and managing IT Infrastructure for the Business and how delivering IT Services will add and create value for the business;
• Services, Organisations and process way of working;
• The ‘IT Service Life cycle’;
• The Key Concepts, principles, models and processes within the several phases of the  ‘IT Service Life cycle’ (Service Strategy, Service Design, Service Transition, Service Operations and Continuous Service Improvement); 
• Functions and Roles;

This course prepares participants for the examination leading to the ITIL Expert Certificate:; a 90-minute exam. It consists of eight multiple choice, scenario-based, gradient scored questions. To help prepare attendees for the final exam, a sample exam is delivered during the course. You will receive 5 credits for passing this exam. Together with the 17 credits of your Service Manager v2 certificate, it totals to the required 22 points for becoming an ITIL Expert.

TRAINING METHOD
The course includes a mix of instructor-led training and hands-on exercises to help participants understand the ITIL concepts, organizational structures, roles, functions and process activities related to these processes. It will follow the phases of the ‘IT Service Life cycle’. Every phase will be covered by theory, examples from daily practice and assignments or interactive discussions. This course also prepares participants for the examination leading to the ITIL Expert Certificate.

TARGET GROUP AND PREQUISITES
This course is only intended for existing holders of the ITIL Manager certificate in IT service management from earlier ITIL versions and will not be awarded as a separate, freestanding certificate. Students wishing to progress to the Advanced ITIL Diploma in IT service management must provide official proof of having obtained this qualification (and the earlier Manager certificate) before being allowed to the exam for the advanced diploma certificate.
 
Knowledge and experience of ITIL service management. Service Manager Certificate from earlier ITIL versions.

CONTENT
This course will cover next topics:

• Service Management as a practice;
• The Service Life Cycle;
• Service Strategy:
  • Key concepts and principles;
  • Strategy process;
  • Service Portfolio Management process;
  • Demand Management process;
  • Financial Management process;
• Service Design:
  • Key concepts and principles;
  • Service Catalogue Management process;
  • Information Security Management process;
  • Supplier Management process;
• Service Transition:
  • Key concepts and principles;
  • Planning and Support process;
  • Release and Deploy process;
  • Validation and Testing process;
  • Evaluation process;
  • Knowledge Management process;
• Service Operations:
  • Key concepts and principles;
  • Event Management process;
  • Request Fulfilment process;
  • Access Management process;
• Continuous Service Improvement:
  • Key concepts and principles;
  • 7 step improvement process;
  • Roles and organisation;
• Roles, Functions and Organisation;
• Technology en Architecture;
• Implementation considerations;
• Mock exam.

QUALITY
The training is provided by professional and experienced trainers. Our organisation, trainers and materials are accredited by CEDEO, VOI, IITT, APMG en EXIN and is audited on a regular basis.

MATERIAL
Course material will consist of;

• Handouts of presentation;
• Assignments;
• Course outline;
• Mock exam;
• OGC books ‘Service Strategy’, ‘Service Design’, ‘Service Transition’, ‘Service Operation’, ‘Continual Service Improvement’.

Click here for detailed information about course dates and prices 
or to register directly.