Apollo 13 - an ITSM case experience™

The 'Apollo 13 - an ITSM case experience™ simulation game is an intense, one-day training in which ITSM concepts and processes are experienced through the use of an interactive game. In this training, real life situations taken from the Apollo 13 mission are simulated. You will work in teams, playing the roles of the mission operations ground crew in Houston. Your mission: bring the crippled spacecraft and its crew safely home. By doing so, you and your colleagues will learn and experience all the benefits of ITSM best practice solutions.

 
Target group

• ICT employees, ICT managers, process managers, team managers, and others .
• Employees requiring ITSM knowledge or experience.
• Employees who have followed the ITSM Foundation course and want to experience the ITSM processes in practice.

Learning effects

• Participant will have a better understanding of the ITSM theory. By investigating the Apollo 13 case, participants will have learned how ITSM processes were used in other environments. They will understand the interdependency of processes and the processes' impact on business continuity.
• Participants will have a better understanding of working processes. They will have learned how good designs can improve the performance of the service department.
• Participants will learn how to co-operate and how to improve working processes by designing and implementing as a team.
• Participants will end up with a list of changes to be made in your own working environment.