ICT service provider

Below you will find completed and running projects:

Telecom organisation

Project Management: Providing Implementation Managers that were responsible for tuning of operational and tactical Service Management processes for big external clients.
Project Management: advising and contributing to a method for efficient and effective management tuning into big clients.
Report: Guiding the development of clientreport.
Program Management: Providing a program manager for delevering all Telecom services to a top-100 client.
Service Support processes: Providing a Change Manager, Configuration Coordinators and Change Coordinators.
Service Delivery processes: Providing a Service Level Manager.
Training: ITIL foundations (3x) and Release & Control

ICT service provider for Police organization

Report: Draw up and execute Service Performance Reports and Process Guiding Reports.
Service Support Processes: Develop and implement Change Management and Problem Management process.
Service Support Processes: Temporary filling in Change Manager and Problem Management role and coaching the new internal process managers.
Projectacceptation: Guide and draw up an Acceptation criteria-document.
General Management: Substitute boss of service management department when absent

Large ICT service provider

Hardware supplier

Service Level Management: Take care of workshops for developing awareness with regard to the proces Service Level Management and the realization of a processmodel and Service Catalogue.

German ICT business

Technology Company