Financial service provider

Below you will find completed and running projects:

Commercial Bank

Insurance company

Training: Service Manager training, Practitioner Service Desk-Incident Management, ITIL foundation and Apollo 13 combination training , Practitioner Change (3x)

Migration complete ICT infrastructure: Projectmanagement for selection, purchase, implementation and testing of a complete infrastructure including applications. Integration of two computercentres. The run time was 1 year, buget 25 milion Euro.

Large international bank

Service Management Implementation: Design and implementation of Incident-, Problem- and Change Management process. Design for Configuration Management. Implementation of Service Centre (Peregrine) with adaptations for ITIL compliancy. Run time 2 years, budget 4 million Euro.
End-to-end Service Level Management: Design and implementation of the End-to-end Service Level Management process and realization required SLA's. Run time 2 years, budget 3 million Eur.
Businessplan Account Management: Describe and justify a businessplan for the department Account Management.
Account Management: Execute Account Management for Online banking, Payement, Investing and Client image.
GAP Analysis: Describing the differences between demand/desire and the possibility towards exploitationrealisations for Online banking.
ICT department: Advise for the businessplanning of the new ICT department.
Service Level Management: Execute Processownership EtE-Service Level Management.
Service Desk: Describe processes and procedures and take on centralization of an IT Service Desk.
ITIL Foundations: Training for 10 employees in Hungary.
Project Management: Optimum of Project Management within the management & exploitation organization. Correcting the interfaces between Managementprocesses and Project Management process.
Projectmanagement: Preferred Supplier for Projectmanagement from Exploitation (+-10 fte’s per year).

Large international insurance company

Business Planning: Advise concerning the centralization of the IT functions during fusion. Description businessplan for the service unit Work stations.
Service Level Management: Design and implementation of the Service Level Management process as well as defining the Service Guide.
Service Support processes: Design and implementation Incident-, Problem-, Configuration- and Change Management process.
Service Support processes: Execute Problem Manager tasks and accompany of remaining processowners.
Service Support processes: Execute Incident Manager tasks.
Red Box: Install Service Management tool for the processes Incident-, Problem- Configuration and Change Management.

National bank

Service Support processes: Design and implementation Incident-, Problem-, Configuration- and Change Management process.
Service Support processes: Coaching processowners.
Service Level Management: Develop Service Catalogue.
Problem Management: Delivery Problem Manager.
Workflow Management: Execute Functional Design for WorkFlow-tool. The request, liquidation and cancelation by exploitation departments provided ‘standard services’ needed to be organized inside the tool.
Red Box: Install Service Management tool for the processes Incident-, Problem- Configuration and Change Management.

German bank